CHANGING YOUR MIND:
Please ensure you check your order at the checkout to make sure you have ordered exactly what you need. We do not offer any returns or exchanges due to potential contamination issues.
DAMAGED ITEMS ON DELIVERY:
Should you receive a delivery from Cosmetic Society which is damaged, contact us immediately at firstname.lastname@example.org
We will instruct you via email the method in which to claim your replacement. Please take a photo of the damaged products and email a photo of your damaged products, along with your order confirmation to email@example.com within 24 hours of delivery – we can only proceed with issuing the replacement products with proof of damage. Receipts must be provided as proof of purchase.
SKIN REACTION TO THE PRODUCT ORDERED:
The products we produce are medical grade and it is important to always use products as directed on the label.
In the event that you have an adverse effect to one of our products, please stop using the product immediately, take a photo of your skin reaction as proof and contact us immediately at firstname.lastname@example.org and we will assist.
Please note, we are not able to refund or exchange products due to skin reactions. It is advised that you seek advice from your Doctor or Dermatologist if you are unsure you should use the products according to their ingredient list stated on the reverse labelling on the bottles.
Please read all directions for use stated on all bottles and on our website www.cosmeticsociety.net.au before commencing your skincare regime.